Worn earrings, bracelets, rings and necklaces can unfortunately not be returned due to hygienic reasons. An item that does not meet the requirements may be exchanged for the same value or a coupon code within 30 days after receiving your package. If you made a wrong decision and you want a refund the package must be send back to us within 14 days. The shipping costs ( most of the time a post stamp ) are for the customer. We take responsibility for repairs and our quality for the maximum amount of 3 months..
You can return the items to:
7090 Hawaii Kai Dr 78
Honolulu Hawaii 96825
Always include the RETURN FORM – By Mailani when returning and write down the order number, the items you return and if you would like a voucher or refund.
Personalized items like name necklaces can’t be returned. We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. We do not offer returns or exchanges on used items. Are you in doubt! Feel free to ask our Customer Support team. (Contact Form)
For Repairs :
Always include the Repair Form – By Mailani when returning and write down the order number, the items you returning. This makes our repairs organized and for us to make sure it gets back to you ASAP.